Customer Care

Order & Shipping

Does bæis ship worldwide? How long does my parcel take to arrive?

What size should I order?

Can I mix and match the bikini parts when it comes to style and sizes?

Can I track my order?

How long before my order ships?

There’s an issue with my order.

What about customs, duties, and/or taxes required by my country?

What payment methods do you accept?

Do I need an account to place an order?

Exchanges & Returns

What is your return and exchange policy?

How long does a refund or exchange take to process?

What if my item is damaged, defective, or incorrect?

Wash & Care

How do I care for my bæis items?